Return Policy
At MerrillX, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our return policy allows for a hassle-free return experience.
Return Eligibility:
1. Timeframe: Returns must be initiated within 30 days of the purchase date.
2. Condition: Items must be returned in their original, unused condition with all tags and packaging intact.
3. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
Non-Returnable Items:
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Clearance or final sale items
Return Process:
1. **Initiate a Return:** Contact our customer service team at [customer service email] or [customer service phone number] to initiate your return.
2. **Receive a Return Authorization:** Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
3. **Ship Your Item:** Securely package the item and ship it back to us using the provided RA number. We recommend using a trackable shipping method to ensure safe delivery.
Refunds:
Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days.
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to facilitate the exchange process.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. We will arrange for a replacement or refund at no additional cost to you.
Contact Us:
For any questions or concerns regarding our return policy, please reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to assist you and ensure a smooth return process.
Thank you for shopping with MerrillX. Your satisfaction is our priority!
